At Melted Head, we strive to make your shopping experience as seamless as possible. Below, you’ll find detailed information about our shipping and return policies. If you have any questions, feel free to contact us.
Shipping Policy
Free Shipping
Free Shipping: Enjoy free standard shipping on all orders over $75.
Eligibility: Applies to orders shipped within the continental United States.
Shipping Methods & Costs
Standard Shipping:
- Delivery within 3 weeks, expect longer delivery time when product is in low stock.
- Flat rate of **5.99∗∗forordersunder5.99∗∗forordersunder75.
Expedited Shipping:
- Delivery within 2-3 business days
- Flat rate of $12.99.
International Shipping:
- Available to select countries.
- Shipping costs and delivery times vary based on destination.
Order Processing
- Processing Time: Orders are typically processed and shipped within 3 business days after payment is confirmed.
- Tracking Information: Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s progress.
Delivery Issues
- Delayed Packages: If your package is delayed, please check the tracking information first. For further assistance, contact us via our website.
- Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately. We’ll work with the shipping carrier to resolve the issue.
Return Policy
We want you to be completely satisfied with your Melted Head purchase. If you’re not happy with your order, we offer a hassle-free return process.
Return Eligibility
Timeframe: You may return items within 7 days of receiving your order.
Condition: Items must be accompanied by the original receipt or proof of purchase.
Free Returns
Free Return Shipping: We offer free return shipping for eligible items. Contact us to request a return authorization and shipping label.
Return Process
Contact Us: Email us at Chrischuanqing@gmail.com to initiate a return. Please include your order number and reason for return.
Ship Your Return: Pack the item securely, attach the provided return label, and ship it back to us.
Refund Processing: Once we receive and inspect your return, we’ll process your refund within 5-7 business days.、
Refunds
Refund Method: Refunds will be issued to the original payment method.
Non-Refundable Items: Customized or personalized items are final sale and cannot be returned unless defective.
Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
Exchanges: If you’d like to exchange an item, please contact us. Exchanges are subject to product availability.
Lifetime Damage Replacement Policy
If your lamp is damaged, contact us with your order number and photos. We’ll offer a full or partial replacement for a small fee. This policy covers lamp damages, from misuse or accidental drops.
Please note that the Lifetime Policy applies for the entire lifespan of the business. We reserve the right to modify the policy at any time.
